Returns & Refunds

Your satisfaction is our top priority at SASTA. If for any reason you are not fully happy with your purchase, our Returns & Refunds policy is here to help. Please read the guidelines below carefully.

1. Return Window

You may request a return or exchange within 7 days from the date of delivery, provided the product is unused, unopened and in its original packaging.

2. Conditions for Return

1. The product must be in its original condition with all tags, labels and accessories.
2. Incorrect, damaged or defective items are eligible for a free return.
3. Items personalised or custom-made, and perishable goods, are non-returnable.

3. How to Request a Return

1. Contact our support team via WhatsApp, email or phone within 7 days of delivery.
2. Provide your order number and the reason for return.
3. Attach clear photos of the product (if damaged) for verification.
4. Our team will guide you through the return process and arrange pickup.

4. Refund Timeline

1. Bank / Wallet transfer: Refunds are processed within 3 to 7 working days after the product is received and inspected.
2. Store credit: We may offer store credit which is available immediately.

5. Non-Returnable Items

For hygiene and safety reasons, we do not accept returns on personal care items or underwear unless there is a manufacturing defect.

6. Shipping Costs for Returns

Return shipping is free for damaged, defective or incorrect items. For change-of-mind returns, the customer may be responsible for return shipping charges.

7. Contact

For any questions regarding returns & refunds, please reach us at support@sasta.pk or +92 3328221274.